Listing Approval
Once you submit your listing for approval, it will go through a verification process for quality and authenticity. For retreats, we require hosts and service providers to have at least 3 years of experience in their field of practice and to have a social presence, photos and testimonials that can prove positive experiences and success with their customers. For venues, we require the venue to have the appropriate facilities and services to host a retreat for at least 10 people, and positive customer reviews. The first listing you submit will go through a more stringent verification process which may take a few days, and we may contact you for more information and a video call if needed. However, your following listings should be approved in less than 48 hours and you would receive a notification once your listing is approved and live on Omtrips.
Managing Listings
We retain the authority to adjust or withdraw listings on our marketplace as we see fit. Any alterations made aim to enhance visibility, appeal, and ranking. This may involve changes to titles, grammar, punctuation, layout, images, and text. Failure to adhere to these guidelines could lead to a ban from our marketplace for hosts or service providers. Read the full Terms of Service agreement.
Marketplace Commission Fee
When a customer books your retreat, venue or service through our marketplace, Omtrips receives 5% commission on the total price of the booking (unless you have signed up during our promotional offer with 0% commission.) It is up to you as the host or provider to collect the remainder of the balance through your normal registration process, as we only process the deposit payment, unless the customer chooses to pay in full. Credit card of 3% and any bank processing fees will be deducted from the payout, along with the 5% commission fee. Payouts will be made on the first Monday of the week following the event start date via the method you have selected on the platform which can be Stripe Connect, Paypal, Wise or Bank Transfer.
Best Price Guarantee
You are not allowed to list the same retreat, venue or service on our marketplace for a lower price elsewhere.
Responding to Messages
Messages sent through the listing contact form from prospective customers go to the email specified on the listing. Messages sent through the profile “Send Message” button on the listing from prospective customers appear in the Messages area on Omtrips, and a notification of these messages are sent to the email you use on your account profile. It is your responsibility, as a the host or service provider, to respond to these messages within 72 hours, although we recommend within 24 hours if possible.
Confirming bookings
When a customer books through our marketplace, you are required to confirm their booking within 72 hours before it expires, although we recommend within 24 hours if possible. A notification is sent to the email on your account profile, and sms to your mobile number if enabled, once a customer submits a reservation. Once you approve their booking, they will be able to proceed with payment on our marketplace. If instant booking is enabled, you will get a notification of that and should also respond to their booking with a confirmation/acknowledgement email.
Availability of Bookings
You are responsible for maintaining and updating calendars and availability in real time if you also have bookings elsewhere on other platforms. If you are overbooked because of bookings elsewhere, you are responsible for informing Omtrips and the retail user and refunding them within 72 hours.
Cancellation policies
If you are enabling bookings through our marketplace, you must select the appropriate cancellation policy for your retreat, venue or service, which are listed here: Cancellation policy
Plant medicine
We welcome plant medicine listings but they may not include costs of the plant medicine or other similar products in the retreat or stay. Read the full Terms of Service agreement.